That's strange. The only real problems I have had are that the upstream speed really sucks. We have to power cycle the modem once in a while, but that's it. What version of modem do you have?

DW6000. I didn't even come close to diving into all of the problems we have had. I rarely had a speed over 500 kbps, and the service just flat didn't work a good chunk of the time. Power cycling is not really an issue; anyone with a modem or router has to do that on occassion. The customer service is horrible. I found several web sites where people described the same situation as ours. Direcway has an unsatisfactory rating with the Better Business Bureau and all of the complaints are similar to ours. I begged them for months to give me a new modem because the tech who installed our system felt like the modem was the problem and it most likely came defective. Nothing from Direcway. I also have found individuals who had speeds around 1.5 Mbps with no problems; they were rare however.